Every clean is backed by our 24-hour re-clean guarantee. Book now >
Our promise to New York homes
100% satisfaction, guaranteed.
✓Not happy? We re-clean it.Report within 24 hours
Every Help Maid cleaning is held to one standard: you should feel
great walking back into your home. If an area falls short, let us
know within 24 hours and we will return to make it right.
No claims forms. No complicated process. Just a clear path back to
the clean you expected.
1
Inspect your home
After your appointment, take a look around. You can inspect while
the team is there or when you return home after a doorman,
lockbox, or smart-lock handoff.
A guarantee only matters when it is easy to use. Our teams follow
detailed service checklists, whether you book standard cleaning, deep cleaning, or a
complete move-out appointment.
Your home is personal, and cleaning is a service built on trust.
That is why our policy is direct: contact us within 24 hours, tell
us what needs attention, and we will make a plan to re-clean it.
Report the areas that need attention within 24 hours of your
appointment. We will coordinate a return visit to re-clean those
areas without charging you for the re-clean.
You do not need to complete a long form or wait for a complicated review process. Call, text, or email us, and tell us what did not
meet expectations. We will work with you on the next step.
The 24-hour reporting window helps us address concerns while the
home is still in the condition from the appointment. For move-out
appointments, review our NYC move-out cleaning checklist
before your final walkthrough.
Recent five-star feedback from homes across the five boroughs we serve. Read all reviews >
TA★★★★★
"Our New Year's Eve party was approaching and the apartment was
nowhere near ready. They scrubbed the kitchen, polished the
floors, and made the bathrooms look like a five-star hotel."
Timothy Anderson House cleaning · Upper East Side, Manhattan
SB★★★★★
"After an asthma flare-up, I needed a dust-free home quickly.
They deep-cleaned every surface and vacuumed thoroughly. I
could finally breathe comfortably in my own apartment again."
Samantha Brooks Deep cleaning · Williamsburg, Brooklyn
GR★★★★★
"My father's apartment is now consistently clean, sanitized,
and clutter-free. Seeing him comfortable and safe in his home
has given our whole family real peace of mind."
George Richardson Recurring cleaning · Forest Hills, Queens
CM★★★★★
"We needed our Tribeca apartment ready for listing photos.
Every window sparkled, the marble was polished, and the whole
place looked magazine-ready for the photographer."
Christina Murphy House cleaning · Tribeca, Manhattan
JP★★★★★
"With a newborn at home, I was overwhelmed. They deep-cleaned
the nursery, sanitized the kitchen, and made the whole
apartment feel ready for my wife's homecoming."
More five-star stories from across Manhattan, Brooklyn, and Queens. Read all reviews >
★★★★★
"My West Village apartment was cluttered and dusty before book
club. They transformed it in a few hours and made the living
room warm, clean, and inviting for every guest."
RC
Rebecca Chang
West Village · Manhattan
★★★★★
"Post-renovation dust was everywhere in our Park Slope home.
They removed it from every surface and scrubbed the floors
until the house felt livable again."
MO
Matthew O'Connor
Park Slope · Brooklyn
★★★★★
"My LIC apartment had to look perfect for a bridal shower.
Mirrors, bathroom, and every detail looked elegant and
pristine. The bride-to-be loved the space."
DW
Danielle Williams
Long Island City · Queens
★★★★★
"My West Village apartment was cluttered and dusty before book
club. They transformed it in a few hours and made the living
room warm, clean, and inviting for every guest."
RC
Rebecca Chang
West Village · Manhattan
★★★★★
"Post-renovation dust was everywhere in our Park Slope home.
They removed it from every surface and scrubbed the floors
until the house felt livable again."
MO
Matthew O'Connor
Park Slope · Brooklyn
★★★★★
"My LIC apartment had to look perfect for a bridal shower.
Mirrors, bathroom, and every detail looked elegant and
pristine. The bride-to-be loved the space."
DW
Danielle Williams
Long Island City · Queens
★★★★★
"I travel constantly for work. Coming home to a fresh,
sanitized apartment after a long flight has made an enormous
difference in my routine."
AK
Andrew Klein
Murray Hill · Manhattan
★★★★★
"They deep-cleaned my son's carpet, blinds, and bedding during
allergy season. His room felt refreshed, and he has been much
more comfortable at home."
NH
Natalie Hayes
Cobble Hill · Brooklyn
★★★★★
"They handled a difficult apartment clean before new tenants
moved in with care and attention to detail. The appliances and
bathroom looked remarkably fresh."
FE
Frank Edwards
Rego Park · Queens
★★★★★
"I travel constantly for work. Coming home to a fresh,
sanitized apartment after a long flight has made an enormous
difference in my routine."
AK
Andrew Klein
Murray Hill · Manhattan
★★★★★
"They deep-cleaned my son's carpet, blinds, and bedding during
allergy season. His room felt refreshed, and he has been much
more comfortable at home."
NH
Natalie Hayes
Cobble Hill · Brooklyn
★★★★★
"They handled a difficult apartment clean before new tenants
moved in with care and attention to detail. The appliances and
bathroom looked remarkably fresh."
FE
Frank Edwards
Rego Park · Queens
★★★★★
"As a new mom, I had fallen behind completely. They sanitized
the apartment and brought real order back to the nursery. I
could finally relax at home."
JF
Jessica Freeman
Chelsea · Manhattan
★★★★★
"My aunt's weekly service has been wonderful. The bathroom,
sink, tub, and floors are consistently spotless, and she feels
more independent in her home."
LP
Lawrence Peterson
Bay Ridge · Brooklyn
★★★★★
"After a recent move, they deep-cleaned, unpacked, and helped
organize our apartment before family arrived. Our new place
immediately felt like home."
KA
Katherine Adams
Greenwich Village · Manhattan
★★★★★
"As a new mom, I had fallen behind completely. They sanitized
the apartment and brought real order back to the nursery. I
could finally relax at home."
JF
Jessica Freeman
Chelsea · Manhattan
★★★★★
"My aunt's weekly service has been wonderful. The bathroom,
sink, tub, and floors are consistently spotless, and she feels
more independent in her home."
LP
Lawrence Peterson
Bay Ridge · Brooklyn
★★★★★
"After a recent move, they deep-cleaned, unpacked, and helped
organize our apartment before family arrived. Our new place
immediately felt like home."
Everything you need to know before booking a cleaning with Help Maid.
What does the satisfaction guarantee cover?
If an area of your cleaning falls short of expectations, contact
us within 24 hours and we will schedule a return visit to re-clean
the reported areas at no additional cost.
The process works the same way. Review your home after you return
and contact us within 24 hours if an area needs another look.
Many clients use doorman handoffs, lockboxes, or smart locks.
More recent feedback from clients who needed a clean home at exactly
the right moment.
"We hosted a birthday party for our daughter, and the house was a
mess after decorating. They came the next morning, cleaned sticky
floors, kitchen counters, and took all the stress away."
RH
Robert Hayes
House cleaning, Jackson Heights · Queens
"Our listing photos came out beautifully after the cleaning. The
windows, marble, floors, and every visible detail looked polished
and ready for prospective buyers."
CM
Christina Murphy
House cleaning, Tribeca · Manhattan
"They made a hard family transition much easier. The apartment
was cleaned respectfully and thoroughly before new tenants moved
in, and every major surface looked refreshed."
FE
Frank Edwards
Move-out cleaning, Rego Park · Queens
"The nursery, kitchen, and rest of our apartment felt deeply
cleaned and ready for our family. It gave me room to focus on
being present at home."
JP
James Patterson
Deep cleaning, Astoria · Queens
"They helped make our apartment feel like home after a move.
Everything was deep-cleaned and organized before our family
arrived, and the difference was immediate."
KA
Katherine Adams
Deep cleaning, Greenwich Village · Manhattan
